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On the Other Hand (Fun With Customers)


SOMETIMES IT’S the unexpected that makes a normal customer Help Desk call just that little bit more special…

Caller: “Hi, I’ve placed an order some weeks back and I’m just chasing up when it might be delivered.”

Me: “Certainly, just bear with me a moment. I’ll just need to track it on the computer.”
(I proceed to log on to the order system, having a bit of difficulty as I’m only able to type with one hand while the other holds the phone.)

Me: “Sorry, bear with me a moment, it’s quite difficult to type with one hand.”

Caller: *In a sincere tone* “Why have you only got one hand?”

Imperfections Unlimited

(In a portrait stdio, a customer comes in to pick up the portraits of her daughter she ordered. I go through the order with her to verify everything is there.)

Customer: “What is this on my daughter’s face?”

Me: “Well, it looks like her skin has a red mark below her eye.”

Customer: “No she doesn’t! She looked perfect when we came in and I didn’t see this on the computer before. You did something to them!”

Me: “I’m sorry you’re unhappy, but the photographs are exactly as they appear on the ordering screen. Also, this mark is on her face in the same spot in every pose, so it couldn’t be a printing problem.”

Customer: “Well, no. You’re wrong. You did something to them. my daughter is perfect!”


Read the full story here

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